Man with Van Longford Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Longford provides removal, transport, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Client means the individual, business, or organisation that books or receives services from Man with Van Longford.
We, us, our means Man with Van Longford, the provider of the removal and transport services.
Services means any removal, transport, collection, delivery, packing, loading, unloading, or related work carried out by us for the client, including man and van services for moves, item collection and delivery, or light commercial transport.
Goods means any items, property, or belongings that we are requested to move, transport, handle, or store in connection with the services.
Working Day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
We provide man and van and removal services within Longford and surrounding areas, as well as transport to and from other locations in the United Kingdom, subject to our operational capacity and agreement with the client.
The precise scope of services for each booking, including dates, times, pickup and drop off locations, expected duration, manpower, and vehicle size, will be agreed with the client at the time of booking and reflected in the booking confirmation.
Any additional services requested on the day of the move, such as extra stops, additional labour, packing, dismantling or reassembly, will be subject to availability and may incur extra charges as set out in these Terms and Conditions.
3. Booking Process
3.1 Booking request
The client may request a booking by providing accurate and complete details of the required service, including but not limited to the addresses, access details, dates, preferred time, inventory of goods, special handling requirements, and any time restrictions at either property.
3.2 Quotations
Any quotation provided is based on the information supplied by the client and on our standard rates in force at the time of issue. Quotations are not binding until the booking is confirmed by us. If the information provided by the client is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation, or charge additional fees.
Unless stated otherwise, quotations are valid for 14 days from the date of issue. Quotations do not include insurance in excess of our standard liability, parking charges, congestion or toll charges, disposal fees, customs duties, or any fees imposed by third parties.
3.3 Confirmation
A booking is only confirmed when we expressly accept it and issue a booking confirmation. We may refuse a booking at our sole discretion, for any lawful reason. By confirming the booking, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
3.4 Changes to bookings
The client must inform us as soon as possible of any changes required to a confirmed booking, including changes to dates, times, addresses, access arrangements, or volume of goods. Any changes are subject to availability and may result in a revised quotation and additional charges.
4. Client Obligations
The client agrees to the following obligations when using our services.
The client will ensure that we and our staff have safe, suitable, and lawful access to all relevant premises at the agreed times, including any necessary keys, codes, or entry permissions.
The client will secure adequate parking arrangements for our vehicles at both the collection and delivery addresses. Any parking fees, fines, or penalties incurred due to restrictions, loading limits, or lack of parking are the responsibility of the client and may be added to the final invoice.
The client is responsible for properly packing their goods unless packing services are expressly included in the booking. Fragile or valuable items must be appropriately protected and clearly labelled.
The client must declare any particularly heavy, awkward, fragile, valuable, or hazardous items in advance. If such items are not disclosed, we may refuse to move them or may apply additional charges.
The client must be present, or ensure that an authorised representative is present, at the collection and delivery locations to direct the work and check the property after completion. If no representative is present, our assessment of the work carried out and the condition of the premises and goods will be deemed accurate.
5. Payments and Charges
5.1 Rates
Our charges may be calculated on a fixed price basis, an hourly rate, or a combination of both, as specified in the quotation and booking confirmation. Charges may vary depending on distance, time, manpower, vehicle size, and any special requirements.
5.2 Deposits and prepayments
We may require a deposit or full prepayment to secure a booking. The required payment schedule will be notified to the client at the time of booking. We reserve the right to cancel or suspend a booking if required deposits or prepayments are not received by the specified deadline.
5.3 Balance payments
Any remaining balance, including additional charges incurred on the day, is payable upon completion of the services, unless otherwise agreed in writing. We may require payment before unloading goods at the delivery address if the client has outstanding amounts or if instructed to do so under our payment policy.
5.4 Additional charges
Additional charges may apply in the following circumstances.
Waiting time or delays caused by circumstances within the client's control, including lack of access, keys, or parking.
Additional labour or time required due to underestimation of the volume of goods, poor access, or lack of disclosure of heavy or awkward items.
Parking fees, fines, tolls, congestion charges, low emission zone fees, or similar charges incurred while providing the services.
Disposal or recycling fees for any items we agree to remove as waste, subject to waste regulations.
5.5 Non payment
If the client fails to pay any amount due under these Terms and Conditions by the due date, we may charge interest on overdue amounts at the statutory rate and may withhold or retain goods in our possession until payment is made in full. We also reserve the right to suspend or cancel future services for that client.
6. Cancellations and Amendments
6.1 Client cancellations
If the client wishes to cancel a booking, they must notify us as early as possible. The following cancellation charges may apply.
If cancellation is made more than 7 days before the scheduled service date, any deposit may be refunded, less any reasonable administrative costs.
If cancellation is made between 7 days and 48 hours before the scheduled service date, we may retain all or part of the deposit or charge a reasonable cancellation fee.
If cancellation is made less than 48 hours before the scheduled service time, we reserve the right to charge up to 100 percent of the quoted price.
Any specific cancellation terms communicated in the quotation or booking confirmation will take precedence over the general policy above.
6.2 Amendments by the client
Requests to change the date, time, or scope of the service may be treated as a cancellation and new booking at our discretion if they significantly affect our schedule or resource planning. We will endeavour to accommodate reasonable changes where possible, but this is not guaranteed.
6.3 Cancellations or changes by us
We will use reasonable efforts to deliver the services as booked. However, we may cancel or amend a booking due to reasons beyond our control, including but not limited to vehicle breakdown, staff illness, severe weather, accidents, road closures, or other operational issues. In such cases, we will notify the client as soon as practicable and offer an alternative date or a refund of any prepaid amounts for the affected service. We will not be liable for any indirect or consequential loss arising from such cancellation or amendment, provided we act reasonably and in good faith.
7. Exclusions and Limitations of Liability
7.1 Exclusions
We do not accept liability for the following, unless caused by our negligence or breach of contract.
Normal wear and tear, minor marks, or superficial damage arising from moving goods through narrow or restricted spaces where you have agreed for us to proceed despite the risk.
Loss of or damage to goods packed by the client, unless there is clear evidence that our staff have handled them negligently.
Loss of or damage to money, jewellery, watches, precious stones, documents, electronic data, or other items of unusual value, unless expressly agreed and declared prior to the move.
Damage to furniture or goods that are inherently weak, damaged, or poorly constructed, or that cannot be safely moved in one piece.
Damage or loss arising from war, terrorism, natural disasters, or other events beyond our reasonable control.
7.2 Liability cap
Our total liability for loss of or damage to goods, and for any associated losses, is limited to a reasonable amount proportionate to the price paid for the services, subject to any higher level of cover specifically agreed in writing. We strongly recommend that clients maintain suitable home contents or business insurance to cover their goods while in transit or during a move.
7.3 Reporting damage
The client must inspect the goods and property upon completion of the services as far as reasonably possible. Any visible loss or damage that may give rise to a claim should be reported to us in writing within 48 hours of completion of the services. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have.
8. Access, Safety and Property Conditions
The client must ensure that the premises at both collection and delivery addresses are safe and suitable for moving activities. This includes ensuring that floors, staircases, lifts, and access routes are clear, structurally sound, and free from hazards.
We reserve the right to refuse to carry out any part of the service that, in our reasonable opinion, would pose a risk to the health and safety of our staff, the client, or third parties, or risk significant damage to property. We may also halt work temporarily if unsafe conditions arise and will resume once the issue is resolved where practicable.
Any damage to property arising from preexisting structural issues, such as weak stair banisters, loose flooring, or inadequate wall fixings, will not be our responsibility. Clients are encouraged to inform us of any such concerns before work begins.
9. Waste Regulations and Disposal
We operate in accordance with applicable waste management and environmental regulations in the United Kingdom.
We are not a general waste removal company. We may, at our discretion, agree to remove specific unwanted items, such as furniture or appliances, for disposal or recycling. Any such service will be charged separately and must be agreed in advance whenever possible.
We will not remove or transport hazardous, illegal, or prohibited items, including but not limited to chemicals, asbestos, gas cylinders, flammable liquids, biohazardous materials, or controlled substances. If such items are discovered during the job, we may refuse to move them and may terminate the service without refund if their presence poses a risk.
The client is responsible for ensuring that any items presented for disposal are lawfully theirs to dispose of and that they do not breach any legal restrictions. Any charges imposed on us by waste facilities or regulators as a result of inaccurate declarations or illegal items may be recovered from the client.
10. Insurance
We maintain standard public liability and employer liability insurance appropriate to a removal and man and van business. These insurances provide cover for certain risks, but they may not fully replace high value or specialist insurance that a client may require for valuable goods.
Clients are advised to check their own insurance policies for cover relating to home moves, business relocations, and goods in transit, and to arrange additional cover if necessary.
11. Complaints and Dispute Resolution
If the client has any concerns or complaints about our services, they should contact us as soon as possible, providing full details of the issue and any supporting information. We will review the matter and respond within a reasonable time, aiming to resolve it amicably where possible.
Both parties agree to attempt to resolve disputes in good faith before considering legal action. This does not affect either party's right to commence court proceedings where appropriate.
12. Data Protection and Privacy
We will collect and use personal data about clients only as necessary to provide our services, manage bookings and payments, comply with legal obligations, and maintain our business records. We will take reasonable precautions to protect personal information from unauthorised access or disclosure and will not sell personal data to third parties.
By using our services, clients consent to the processing of their personal data for these purposes in accordance with applicable data protection laws in the United Kingdom.
13. General Provisions
13.1 Entire agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the client and Man with Van Longford in relation to the services. Any other terms proposed by the client are excluded unless expressly agreed in writing.
13.2 Severability
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
13.3 Assignment
The client may not assign or transfer their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract any part of the services where necessary, provided that we remain responsible for their proper performance.
13.4 No waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man with Van Longford.
