Terms and Conditions for Man With Van Longford

These Terms and Conditions set out the basis on which Man With Van Longford provides moving, transport, loading, unloading, and related service arrangements to customers. By making a booking, confirming a quotation, or instructing the company to begin work, the customer agrees to be bound by these terms. The purpose of this document is to make the service clear, fair, and legally understandable for both parties. It should be read carefully before any booking is accepted or any work is carried out.

In these terms, references to we, us, and our mean the service provider trading as Man With Van Longford, and references to you and your mean the customer, client, or person placing the booking. These terms apply to domestic and commercial removals, single-item transport, collection and delivery services, and any additional labour or handling agreed in writing or by clear confirmation. Nothing in these terms affects your statutory rights as a consumer where those rights cannot lawfully be excluded.

A booking is only considered accepted when we have confirmed the service in writing, verbally, or by another clear form of confirmation. Enquiries, price estimates, and draft schedules do not by themselves create a binding booking. We may request information necessary to prepare the service, including property access details, item lists, parking arrangements, floor levels, item sizes, and any special handling requirements. You must ensure the information provided is accurate, complete, and not misleading.

Booking Process
All bookings with the man with van Longford service should be made through the agreed booking channel and must include the essential details needed to assess the job. We may provide an estimate, fixed price, or hourly rate depending on the nature of the work. Any quote or estimate is based on the information supplied by you and on the assumption that the job matches the details given. If the circumstances differ from what was described, we may revise the price, timing, or scope of work before continuing.

We reserve the right to refuse or cancel a booking where the work appears unsafe, unlawful, outside our service capability, or otherwise impracticable. We may also decline a job where the access conditions, load size, weight, or item nature would make the service unsuitable for a standard man and van Longford arrangement. You are responsible for ensuring that someone authorised to approve the work is present or available at the time agreed, unless we agree otherwise.

Where a time slot is agreed, every effort will be made to attend on time. However, arrival times are estimates and may be affected by traffic, weather, road closures, delays on previous jobs, or events outside our reasonable control. We shall not be liable for minor delays, provided we act reasonably and keep you informed where practical. If the delay becomes significant, we will make reasonable efforts to rearrange the service in a fair way.

Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the service on the day the work is carried out. We may require a deposit, advance payment, or part-payment for larger, time-sensitive, or high-value bookings. Any such requirement will be made clear before confirmation. Accepted methods of payment may include bank transfer, card payment, cash, or other agreed means. Where a payment is made by bank transfer, funds must clear in full before the goods are released or the job is treated as complete, unless we agree otherwise.

All prices are based on the information available at the time of quotation. Extra charges may apply if the actual service requires additional time, labour, journeys, waiting time, parking fees, congestion-related costs, additional floors, specialist handling, or unexpected access difficulties. We will seek approval before significant additional charges are incurred wherever reasonably possible. If you request a change to the original booking, we may reprice the work to reflect the revised scope. The Man With Van Longford service may also charge for aborted arrivals where access is blocked, the customer is not present, or the job cannot proceed due to inaccurate information supplied by you.

Any invoice or payment request must be settled by the due date stated. If payment is overdue, we may charge reasonable costs associated with recovery of the debt, including lawful administrative expenses. We reserve the right to retain goods only to the extent permitted by law and where lawful retention rights arise. If a payment dispute occurs, you must raise it promptly and in good faith, giving us the opportunity to review the matter before any chargeback, claim, or formal complaint is made.

Cancellations and Amendments
You may cancel or amend a booking by giving notice as soon as possible. For standard jobs, cancellations made with sufficient notice may not attract a charge, but late cancellations may result in a fee to cover reserved time, travel preparation, or lost opportunity. If we have already begun travelling to the collection point, loaded goods, or incurred costs, we may charge a reasonable cancellation amount proportionate to the work undertaken and losses reasonably caused by the cancellation.

If you wish to change the date, time, size of vehicle required, access arrangements, or inventory of items, we will try to accommodate the change where possible. Any amendment may affect pricing and availability. We are not responsible for any consequences arising from a late change requested by you, including missed deadlines, rescheduling costs, or the need to book additional labour. If we must cancel due to circumstances beyond our control, we will notify you as soon as reasonably practicable and, where possible, offer an alternative arrangement.

We may cancel or suspend the service immediately if you fail to make payment when due, refuse reasonable instructions necessary for safe completion, provide false or incomplete information, or behave abusively or threateningly towards our staff or agents. In such cases, you may remain liable for work already performed, travel incurred, disposal costs, or any other legitimate expenses. Cancellation by us does not waive any rights or remedies that may be available under these terms or under applicable law.

Customer Responsibilities and Access
You are responsible for preparing the goods and premises for collection or delivery unless we have expressly agreed to provide packing or preparation services. This includes ensuring that items are properly packed, doors and access routes are available, and fragile objects are suitably protected. You must also disclose any items that are exceptionally heavy, valuable, hazardous, unstable, or likely to require special handling. If such items are hidden, misdescribed, or not declared in advance, we may refuse to move them or may adjust the charge accordingly.

You must ensure that the premises have reasonable access for the vehicle and personnel. This includes obtaining any necessary permissions for parking, loading, or entry where applicable. If parking restrictions, permit issues, or blocked access prevent work from being completed, you may be liable for waiting time, additional travel, or cancellation charges. Our staff may refuse to enter a location or handle an item if, in their reasonable opinion, the conditions are unsafe or could cause injury or damage.

It is your responsibility to ensure that items intended for transport are not prohibited by law and do not contain dangerous contents unless we have expressly agreed to carry such goods and are legally permitted to do so. You must remove personal data, confidential documents, batteries, fuel, chemicals, or other sensitive materials from any items not intended for their carriage. We accept no responsibility for items left inside furniture, boxes, appliances, or vehicles unless we are specifically told and agree to deal with them.

Liability and Insurance
We will take reasonable care in handling goods and carrying out the service. However, our liability is limited to losses or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not liable for pre-existing damage, wear and tear, hidden defects, insecure packing, poor assembly, items that are structurally weak, or damage caused by circumstances outside our reasonable control. Where items are fragile, valuable, or unusually delicate, you should inform us in advance and ensure suitable packaging and protection.

To the fullest extent permitted by law, we shall not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of goodwill, or loss caused by delay, unless such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. Any claim for loss or damage must be notified promptly and in any event within a reasonable period after discovery.

Where we are responsible for damage, our liability may be limited to the reasonable repair cost, replacement value, or a fair proportion of the affected item’s value, depending on the circumstances and the evidence provided. You must provide reasonable proof of ownership, value, and the nature of the damage. We may request photographs, receipts, or other supporting information before assessing any claim. If you fail to notify us promptly or fail to mitigate loss, this may reduce or remove any entitlement to compensation.

Waste Regulations and Disposal
Where our service includes removal of unwanted items, packaging, rubbish, or general waste, the customer must clearly identify what is to be taken away and must not include prohibited or hazardous material unless specifically agreed and lawfully permitted. Waste handling must comply with applicable UK waste regulations, including the duty to ensure that waste is transferred only to authorised persons or facilities. We may request a description of the waste before accepting it and may refuse any load that appears unlawful, unsafe, contaminated, or improperly separated.

It is the customer’s responsibility to ensure that they have the legal right to dispose of the items or waste being removed. If the waste belongs to someone else, contains confidential materials, or includes regulated waste streams, you must disclose that before the booking. We do not knowingly accept asbestos, clinical waste, gas bottles, oils, chemicals, solvents, pressurised containers, or other controlled substances unless there is a lawful and specifically agreed arrangement in place. Any undisclosed prohibited waste may result in refusal, surcharge, or immediate termination of the service.

Where waste is collected as part of the man with van Longford service, we may separate and sort items where necessary for lawful disposal. You acknowledge that lawful waste disposal can involve transportation, handling, transfer documentation, and facility fees. We may pass on such costs where they are relevant to the job. If you ask us to dispose of items that should be retained, recycled, or handled under a specific statutory process, you remain responsible for ensuring full compliance with applicable law and for all consequences arising from incorrect instruction.

Force Majeure, Complaints, and General Terms
We shall not be liable for any failure or delay in performing our obligations where the failure results from events beyond our reasonable control, including severe weather, accidents, breakdowns, strikes, road restrictions, public emergencies, or power or communication failures. In such circumstances, we may suspend the service, rearrange the booking, or make alternative arrangements where practical. Any such delay will not be treated as a breach if we act reasonably and keep disruption to a minimum.

If you have a complaint about the service, you should notify us promptly and provide sufficient detail so that we can investigate. We aim to resolve issues fairly and efficiently. Where a matter can be remedied, we may offer repair, correction, partial refund, or another reasonable solution depending on the facts. No waiver of any term shall be effective unless confirmed by us, and any failure to enforce a term on one occasion does not prevent us from enforcing it later.

If any provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. You may not assign or transfer your rights or obligations under these terms without our prior consent. We may assign or subcontract our obligations where reasonably necessary to perform the service. These terms, together with the agreed booking details and any written quotation, represent the entire agreement between the parties in relation to the service provided.

Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer law. Nothing in this clause affects rights that cannot be excluded or limited by statute.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. We recommend that you retain a copy for your records. The Man With Van Longford service may update these terms from time to time, and the version in force at the time of booking will apply unless a later version is expressly agreed. If any change is required to reflect legal or operational developments, we will do so in a fair and proportionate manner.

We reserve the right to interpret all service-related decisions in a reasonable way consistent with the booking details, these terms, and applicable law. If any ambiguity arises, the interpretation that best reflects the lawful and practical delivery of the service shall apply. These provisions are intended to create clarity around the moving process, protect both parties, and support a professional, lawful, and reliable man with van Longford service.